Terms & Conditions

 

Fees and Payment

  1. All fees have to be paid promptly on a term basis.
  2. Non-payment of school fees by the stipulated payment date will result in forfeiting of placement for the following term.
  3. Upon commencement of a term, all fees paid are non-refundable. Request for refund of school fees requires written notification to the school at least fourteen days prior to commencement of the term.
  4. If the request is made less than fourteen days before the first lesson, a cancellation charge of $50 (before GST) will apply.
  5. All promotion packages including “Multi-term Savings!” are non-refundable.
  6. We reserve the right to end any promotional packages at any time. Please stay in touch with us for the most current updates regarding our promotions.

Lessons Policy

  1. Foundation classes are scheduled to run for 5 consecutive weeks. Subsequent renewals are scheduled for 10 consecutive weeks, excluding public holidays
  2. The School will be closed on government-gazetted Public Holidays. The lesson will be as normal for public holidays in-lieu.
  3. For any deferment request, customers must submit supporting documents to request a deferment of at least 3 weeks. The slot will be released after confirmation of deferment. Customers can only return after 3 weeks from the deferment date. Upon resumption, please check back on the availability of classes.
  4.  The School reserves all rights to send relief instructors to cover classes when the regular coach is on leave. Relieved lesson will be charged even if you decide to opt out the lesson.
  5. The School reserves the right to cancel or postpone the lesson in unforeseen situations or when a relief coach is unavailable.
  6. With a purchase of a new term (Renewal/New sign-ups), students will receive one complimentary free videography credit. Please redeem the voucher code over the counter. (only applicable for Infant, Toddler, and Kid classes).
  7.  For Infant, Toddler, and Kid classes, students are grouped according to age groups in the first term and may subsequently regroup according to individual progression. As such, the timing of your lesson is subject to changes. Adult classes are mixed-level.
  8. Start date will be postponed if the class size does not meet the minimum requirements.
  9. In the event of thunderstorms and lightning, classes at JE sheltered pool will continue their lessons in the indoor pools (subjected to availability and on a case-by-case basis) or land drills will be conducted as a replacement.

 

Replacement Lesson Policy (only applicable for Infant, Toddler, and Kid Group Classes)

  1. If a student needs to miss a lesson, parents must either login to the Parent Portal to reschedule the lesson or inform the school at least 2 hours in advance.
  2. You will be entitled to one replacement lesson for each regular lesson missed, provided that the absence is communicated to the school at least 2 hours in advance.
  3. If you can’t decide on the time slot for the replacement lesson, you will have a validity of 15 days from the missed lesson date. You must confirm your replacement class within this period.
  4. There will be no further extension on replacement lessons unless for medical reasons, supported by a medical certificate.
  5. Postponement of lessons is not permitted. All replacement lessons must be scheduled for alternative time slots.

 

Attire Policy

  1. All students below 5 years old, at the point of registration, must wear approved swim diapers, (iPlay or SnuglyFit). Please refer to https://happyfish.sg/diaper/ for more information.
  2. Accompanying adults and students must wear proper swim attire. Strictly no shorts or other tops will be approved.

General Policy

  1. All pool users have to rinse off under the shower before entering the pool as required by NEA.
  2. Regardless of your child’s swimming ability, they should always be under adult supervision at all times. The coach and staff cannot be responsible for watching your child before and after the class.
  3. Please ensure your baby remains seated in the baby shower basin at all times.
  4. The School cannot accept any responsibility for the loss or damage of any personal possessions.
  5. The shower rooms, baby shower basins and baby changing stations and other facilities are strictly on a first-come, first-served basis. Please be mindful and considerate when using the facilities. Use it swiftly and keep it clean.
  6. The School reserves all rights to photograph, sound and video recording classes and activities for training, publicity and promotional purposes. Permission will not be sought from any individual.
  7. Acceptance of the Terms and Conditions by the School is accepted upon the registration and it applies to all branches under the School.
  8. The School reserves all rights to amend the above rules from time to time and the rights to refund or reject customers.
Waiver and Release of Liability

1. By participating in any of the lessons (including trial lessons), classes, courses, events, programmes and activities (collectively, the “Activities”) organised or conducted by Happy Fish Swim School, Happy Fish Swim School Pte. Ltd. and/or any of its affiliates (collectively, “Happy Fish”), and/or using any swimming pool and/or its amenities owned, operated or managed by Happy Fish (collectively, the “Venues”), you acknowledge and agree, on behalf of yourself and (if applicable) your child (including any unborn child in the case of pregnancy) or ward below the age of eighteen (18) (collectively, “Child”) as his/her parent, legal guardian or custodian, that you have read, accepted and agree to be bound by the following terms in this Waiver.

2. You hereby represent and warrant that:

  1. you have attained eighteen (18) years of age and accept and agree to this Waiver on behalf of yourself and (if applicable) your Child below the age of eighteen (18) as his/her parent, legal guardian or custodian;
  2. (if applicable) you have full legal authority as the parent, legal guardian or custodian of your Child to accept the terms of this Waiver on his/her behalf; and
  3. (i) you and/or your Child are physically and medically fit to participate in the Activities, (ii) save to the extent declared to Happy Fish in accordance with the terms herein, you and/or your Child do not suffer from any illness, condition or disability that may affect the ability of you and/or your Child to swim or participate in the Activities, and (iii) in relation to any known pre-existing medical condition that you and/or your Child may have, you have obtained medical clearance from a licensed medical or healthcare practitioner confirming that you and/or your Child are fit to participate in the Activities.

3. You must declare to Happy Fish any illness, condition or disability that may affect the ability of you and/or your Child to swim or participate in the Activities. Such declaration shall be made prior to enrolment, or if such illness, condition or disability arises after enrolment, immediately upon its discovery, in writing by email to [email protected]. Happy Fish reserves the right in its sole and absolute discretion to require that you and/or your Child be withdrawn from the Activities.

4. You acknowledge that participating in the Activities and/or use of the Venues will involve certain risks, including without limitation injury, permanent paralysis and death. You hereby accept and voluntarily assume all risks, dangers and hazards, both known and unknown, of injuries or other loss or damage of any kind that may be suffered by you and/or your Child while using any of the Venues for any purpose, including but not limited to the participation by you and/or your Child in the Activities. The risks, dangers and hazards include without limitation injuries or illnesses from the sport of swimming or other pool activities, extended time underwater, spending extended periods in chlorinated water, entering the water by either diving or jumping, vigorous physical exertion, dry land training, contact with other participants or equipment, exacerbation or aggravation of pre-existing medical conditions, lack of fitness, or exposure to infectious diseases (including through contact with persons who may have been exposed to such diseases or with contaminated surfaces, or waterborne, airborne, droplet or other environmental transmission).

5. You agree that Happy Fish and their respective directors, officers, employees, agents and representatives (collectively, the “Relevant Persons”) shall not be liable or responsible for any personal injury, property damage, expense, loss of income or loss of any kind suffered by you and/or your Child arising directly or indirectly from the use of any of the Venues for any purpose, including but not limited to the participation by you and/or your Child in the Activities, and/or on account of any first aid treatment, emergency medical services or other services rendered to you and/or your Child in connection therewith.

6. You, on behalf of yourself and (if applicable) your Child and to the fullest extent permitted by applicable law, hereby waive, discharge and release each of the Relevant Persons in respect of any and all claims, demands, actions, damages (including direct, indirect, special and/or consequential damages), losses, liabilities, actions, judgments, and costs (including legal fees) which has accrued or will accrue in future (“Claims”) against any of the Relevant Persons which arise from or otherwise relate to the participation by you and/or your Child in the Activities, the use of any of the Venues by you and/or your Child for any purpose, and/or on account of any first aid treatment, emergency medical services or other services rendered to you and/or your Child in connection therewith.

7. You hereby indemnify and hold harmless each of the Relevant Persons from any and all Claims arising from or otherwise relating to the use of any of the Venues by you and/or your Child for any purpose.

8. Each of the terms of this Waiver shall apply to the fullest extent permitted under applicable law. The illegality, invalidity or unenforceability of any provision (or part thereof) of this Waiver under the law of any jurisdiction shall not affect its legality, validity or enforceability under the law of any other jurisdiction nor the legality, validity or enforceability of the remainder of such provision or any other provision.

9. A person who is not party to this Waiver has no rights under the Contracts (Rights of Third Parties) Act (Chapter 53B of Singapore) to enforce any term of this Waiver, but this does not affect any right or remedy of a third party which exists or is available apart from the said Act.

10. This Waiver shall be governed by, and construed in accordance with, the laws of Singapore. The parties agree to submit to the exclusive jurisdiction of the courts of Singapore.